Returns & Refunds
Last updated: 28 June 2026
We want you to love your shirt. Every item is printed to order, but you still get the full 14-day right to change your mind — here's how it works.
1. Changed your mind? You have 14 days
You have 14 days from the day your order arrives to tell us you'd like to return it — no reason needed. Email us and we'll confirm where to send it. You then have a further 14 days to post it back.
Items must come back unworn, unwashed and in resaleable condition. You cover the return postage; we'll refund the price you paid for the item once it reaches us. This is your statutory right to cancel under the EU Consumer Rights Directive and, for UK customers, the Consumer Contracts Regulations 2013.
2. Faulty, damaged or incorrect items
If your order arrives faulty, damaged, misprinted, or it's simply not what you ordered, we'll sort it out with a free replacement or a full refund — your choice, and we cover the postage both ways. Your statutory rights — for example, under the UK Consumer Rights Act 2015 for UK customers, and equivalent Irish/EU consumer law — are not affected by anything in this policy.
3. How to return an item or make a claim
Email us at support@stoppressfc.com with your order number. For a change-of-mind return, tell us within 14 days of delivery and we'll send return instructions. For a faulty, damaged or incorrect item, include a clear photo of the problem — we'll arrange a replacement or refund, usually without needing the item back.
4. Cancelling an order
If you need to cancel, email us as soon as possible. If your order hasn't yet gone into production we can usually cancel it and refund you in full. Once an item is in production we're unable to cancel it.
5. Refunds
Approved refunds are made to your original payment method, normally within 14 days of us agreeing the refund. Card refunds can take a few extra days to appear depending on your bank.
6. Your statutory rights
Nothing in this policy affects your legal rights as a consumer. For more information about your rights, UK customers can contact the Citizens Advice consumer helpline, and customers elsewhere can contact their local consumer advice body (such as the European Consumer Centre).